GLOBAL MILITARY POLICE EXPERTS
Your On-Line Military Police Store
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FAQ

CATEGORY QUESTION/ANSWER
Customer Service Do you have a storefront?
No, we do not have a storefront at this time.

Customer Service How do I contact a Sale Representative if I am calling from overseas?
Please check our hours of operation, and we recommend you call 731-426-2044. If you receive our voicemail, please leave your name, number, a brief message and e-mail address if applicable.

Customer Service I ordered a LASER engraved badge. Where is my order?
Please remember that the LASER Engraved badges normally take approx. 2 to 6 BUSINESS weeks to complete and ship. All Engraved Badges are non-refundable. Thank you for your patience.

Customer Service Where are you located?
Houston, TX

Order Process Do you give discounts for Units?
Yes, we give discounts. The discounts depend on the quantity of the order and which product(s) you are ordering.

Order Process I placed an order on the web site. How do I know it was processed?
Once your order is completed, you will see a `Receipt of Order` page where you will be able to print out your order receipt. You will also receive an e-mail from info@mpexperts.com showing your order.

Order Process Which shipping method do you use? What if the USPS said they delivered my package, but it did not arrive?
We usually ship via the U.S. Postal Service, Priority Mail with Delivery Confirmation (insurance is required for larger items). If the USPS states your package was delivered, then we are no longer responsible for your order. You will have to contact your local Post Office and settle with them.

Payment Methods What type of Payment Methods do you accept?
We accept VISA, MasterCard, or Discover. We do NOT accept any form of cash. We only ship to APO`s overseas. U.S. Military.

Products - Custom Can you make a custom-made brassard for me or for my company even though I am not a Military Police?
Please contact us about custom brassards. We are able to embroider letters onto our brassards. There are certain patches and designs we cannot create, so please call us at 731-426-2044 for custom brassards.

Products - Custom How long does it take to receive custom-made brassards?
Please allow 2 to 4 weeks. Oftentimes, it is less, but we cannot make any promises.

Products - Custom What is a custom-made brassard?
A custom-made brassard is a brassard that we do not offer on our web site. If it is not offered on our web site, we have to make the brassard special for you.

Products - General Can I purchase a U.S. Marine Corps MP Badge if I am a Retired USMC MP?
No. We apologize, but there are no exceptions to this policy.

Products - General Do you engrave your badges?
We engrave some of our badges. If you have further questions, please e-mail us at sales@MPExperts.com or call us at 1-731-426-2044.

Products - General Do you sell other MP items that are not on your web site?
Yes, we sell a variety of other items. We would rather focus on MP’s, but if you would like a military product such as rank, patches, etc…along with an MP product from our site, we can offer that to you. We keep those prices very competitive.

Products - General How do I order a Controlled Item?
Provide us with a letter from your Commanding Officer on letterhead authorizing your purchase - We can only send to your unit address.

Products - General Will you be offering more MP products for the different branches of service?
In the future.

Products - General Would Global Military Police Experts (www.MPExperts.com) be interested in hearing about some MP products that I would like to see offered?
YES! Send all comments to sales@mpexperts.com.

Products-Custom Can custom-made products be returned for a refund?
No. We cannot refund custom-made products because we would not be able to sell them to anyone else. We highly recommend you purchase a sample from us if you are ordering a large quantity of custom-made products. That way, you are sure about what you are getting.

Returns & Refunds Can I return products I order from you?
All sales are final unless item is defective, and a Sales Representative must approve the return. Please DO NOT send items back to us without contacting us. We will not be able to issue a refund unless you have approval from one of our Sales Representatives. A re-stocking fee of 15% may be applicable. No refunds on custom items. All items (including defective) are non-refundable after 30 days from the date of purchase. If an item is defective, it must be returned to us with the original shipping and packing material. If you receive a Beret that does not fit correctly, the following conditions must be met to receive an exchanged Beret. The request for a different size must be made via e-mail or phone within 14 days of the order ship date. The beret must not have been worn - if the beret shows any signs of wear, no exchanged beret will be sent and there will be a fee to send the original beret back to the customer. The beret must be returned in the original packaging as when the customer received it. There will be an actual shipping charge (no handling fee) to the customer's credit card when the exchanged beret is shipped to the customer. Return to - Global Military Police Experts, P.O. Box 15, Granger, IN 46530. Please include a copy of your Sales Receipt with a note stating which size beret you need and that we have permission to charge your credit card the shipping fee to send the exchanged beret to you. E-mail us the date you shipped the beret back to us.

Shipping Do you ship overseas?
We only ship to APO addresses. We only sell our products to the U.S. Military Police . We no longer ship coffee mugs overseas unless the customer is willing to forego any refund or exchange for a broken or damaged mug. We have had customers forego the refunds and exchanges, and most of them receive their coffee mugs in tact. But, there is no guarantee.

Shipping How long does it take for an order to get to me after it is shipped?
Normally, two to five business days from shipping date. If you have not received your order after 10 business days from the shipping date, please contact us immediately at 1-731-426-2044.

Shipping Is the shipping and handling more expensive if shipped to an APO address?
APO addresses are the same as domestic shipping addresses. However, we do insure many orders going overseas. There is often an additional cost for insurance.

Shipping When will my order ship?
Your order will normally ship in 2 to 5 business days from the date the order was placed – please contact us at 1-731-426-2044 if you have not received your order within 10 business days - it could be on back order.

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