GLOBAL MILITARY POLICE EXPERTS :: Your On-Line Military Police Store

FAQ

CATEGORY	QUESTION/ANSWER

Customer Service	Do you have a storefront?
	No, we do not have a storefront at this time.

Customer Service	How do I contact a Sale Representative if I am calling from overseas?
	Please check our hours of operation, and we recommend you call 713-661-1777. If you receive our voicemail, please leave your name, number, a brief message and e-mail address if applicable.

Customer Service	I ordered an engraved badge. Where is my order?
	Please remember that Engraved badges can take up to 3 BUSINESS weeks to complete and ship.

Customer Service	Where are you located?
	Houston, TX

Order Process	Do you give discounts for Units?
	Yes, we give discounts. The discounts depend on the quantity of the order and which product(s) you are ordering.

Order Process	I placed an order on the web site. How do I know it was processed?
	Once your order is completed, you will see a `Receipt of Order` page where you will be able to print out your order receipt. You will also receive an e-mail from info@mpexperts.com showing your order.

Order Process	Which shipping method do you use?
	We ONLY ship via the U.S. Postal Service, priority mail with delivery confirmation (insurance is required for fragile or larger items).

Products - Custom	Can you make a custom-made brassard for me or for my company even though I am not a Military Police?
	Yes, we make many custom brassards. We are able to embroider letters onto our brassards. There are certain patches and designs we cannot create, so please call us at 731-426-2044 for custom brassards.

Products - Custom	How long does it take to receive custom-made brassards?
	Please allow 2 to 4 weeks. Oftentimes, it is less, but we cannot make any promises.

Products - Custom	What is a custom-made brassard?
	A custom-made brassard is a brassard that we do not offer on our web site. If it is not offered on our web site, we have to make the brassard special for you.

Products - General	Can I purchase a U.S. Marine Corps MP Badge if I am a Retired USMC MP?
	No. We apologize, but there are no exceptions to this policy.

Products - General	Do you engrave your badges?
	We engrave some of our badges. If you have further questions, please e-mail us at sales@MPExperts.com or call us at our toll free # 1- 877-673-9737.

Products - General	Do you sell other MP items that are not on your web site?
	Yes, we sell a variety of other items. We would rather focus on MP’s, but if you would like a military product such as rank, patches, etc…along with an MP product from our site, we can offer that to you. We keep those prices very competitive.

Products - General	How do I order a Controlled Item?
	Provide us with a letter from your Commanding Officer on letterhead authorizing your purchase - along with a copy of your I.D. We can only send to your unit address.

Products - General	Will you be offering more MP products for the different branches of service?
	YES!

Products - General	Would Global Military Police Experts (www.MPExperts.com) be interested in hearing about some MP products that I would like to see offered?
	YES! Send all comments to sales@mpexperts.com.

Products-Custom	Can custom-made products be returned for a refund?
	No. We cannot refund custom-made products because we would not be able to sell them to anyone else. We highly recommend you purchase a sample from us if you are ordering a large quantity of custom-made products. That way, you are sure about what you are getting.

Returns & Refunds	Can I return products I order from you?
	All sales are final unless item is defective, and a Sales Representative must approve the return. Please DO NOT send items back to us without contacting us. We will not be able to issue a refund unless you have approval from one of our Sales Representatives. A re-stocking fee of 15% may be applicable. No refunds on custom items. All items (including defective) are non-refundable after 30 days from the date of purchase.

Shipping	Do you ship overseas?
	Yes, we ship many of our products to APO addresses. We no longer ship coffee mugs overseas unless the customer is willing to forego any refund or exchange for a broken or damaged mug. We have had customers forego the refunds and exchanges, and most of them receive their coffee mugs in tact. But, there is no guarantee.

Shipping	How long does it take for an order to get to me after it is shipped?
	Normally, two to three business days from shipping date. If you have not received your order after 10 business days from the shipping date, please contact us immediately at our toll free # 1-877-673-9737.

Shipping	Is the shipping and handling more expensive if shipped to an APO address?
	APO addresses are the same as domestic shipping addresses. However, we do insure many orders going overseas. There is an additional cost for insurance.

Shipping	When will my order ship?
	Your order will normally ship 1 to 5 business days from the date the order was placed – please contact us at our toll free #, 1-877-673-9737 if you have not received your order within 10 business days - it could be on back order.